Warranty

1. 

Roof Buddy products manufactured from electro-galvanised steel are warranted for 15 years from date of purchase against

– Structural failure due to corrosion

– Manufacturing defects in the steel substrate

This warranty applies under normal environmental and installation conditions.

2. 

The factory-applied E-coat primer is warranted for 1 year from date of purchase against

Peeling, Flaking or Delamination

under normal conditions.

Should the prime coat fail and it’s found to be attributed to the factory’s coating, products affected must be removed and forwarded to the factory for re-coating.

Important Notice Regarding E-Coat

The E-coat primer is not UV resistant and is intended as a protective primer only.

To maintain the validity of the 1-year E-coat warranty:

– Two coats of good quality exterior-grade paint must be applied

– Paint must be applied shortly after installation

– Manufacturer’s paint specifications must be followed

Failure to apply two coats of suitable paint will render the E-coat warranty null and void.

3.

Installation Requirements

We strongly recommend that the product be installed by an accredited Roof Buddy installer to ensure long-term performance and proper waterproof integration. The correct hardware must be used to prevent wind uplift and corrosion, and nails must be positioned correctly during installation to avoid denting or damaging the product.

4.

This warranty does not cover:

Damage caused by hail, extreme weather events, or natural disasters

Damage resulting from incorrect installation

Mechanical damage or denting caused during installation

Failure to apply required paint system over E-coat

Use of incorrect or incompatible fasteners

Labour, repainting, transport, or consequential damages are excluded

The original purchase receipt must be forwarded before we consider any claim